Learn how your behavior style impacts your overall performance as a manager. Step-by-step, you’ll go from identifying your current style to applying a more effective approach. You’ll examine the entire dynamic process using behavior modeling and feedback sessions 

 Learning Objectives:

• Apply assertive behavioral techniques to manage effectively
• Asses the link between assertiveness, personal power and self-confidence
• Demonstrate effective ways to request change
• Gain tips for resolving conflict and expressing disagreement without alienating others
• Develop techniques for maintaining confidence in tough situations
• Identify areas for self-improvement and establish an action plan
• Demonstrate techniques to gain recognition and influence

Course Benefits:

• React assertively, appropriately and confidently in any situation
• Create a polished and powerful managerial style
• Improve effectiveness as a manager
• Effectively produce stronger communicators for increased efficiency
• Build a strong effective management team

Course Features:

• Self assessment for insight into individual behavior and how you work with others
• Simulation activities to help transfer learned skills and behavior to the working world
• Role play to practice techniques and behaviors in a safe environment
• Worksheets and exercises to enhance participation and learning
• Audiovisual resources to reinforce learning in an impactful manner

Who should attend: Owners, Managers and professionals seeking to improve assertiveness.
Duration: 1 day (Workshop and Group Discussion)

Fee: £334 plus VAT (Funding is available)

Discover how to recognize the causes of interpersonal conflict.  Become aware of your emotional triggers to prevent explosive situations.  Learn new strategies of conflict management to improve your communication performance and ultimately increase the success of your business initiatives.
Learning Objective:

• Learn to  recognize and differentiate between people, behavior, content and relationship conflicts;
• Develop strategies for responding to different conflict styles;
• Gain tips to enhance your assertiveness;
• Practice techniques to express your views more concisely;
• Enhance skills to give and receive criticism for positive results;
• Learn the importance of building trust and demonstrating understanding;
• Establish techniques for generating and implementing goal oriented alternatives;
• Develop increased listening skills to diminish conflict and improve communication;
• Learn the five-step conflict map and how to apply it.

Course Benefits:

• Use conflict as an opportunity to build better relationships;
• Recognize and assess conflict – in order to manage it effectively;
• Identify your own conflict style and how to manage yourself;
• Clearer communications can lead to improved teamwork and morale.

Course Features:

• Audiovisual resources to reinforce learning in an impactful manner
• Brainstorm activities to encourage involvement of everyone for creative
• Hands-on activities to engage participants in demonstrating skills
• Role play to practice techniques and behaviors in a safe environment
• Self assessment for insight into individual behavior and how you work with others
• Simulation activities to help transfer learned skills and behavior to the working world

Who should attend:  Managers dealing with conflict who are seeking productive ways to manage themselves and situations.
Duration: 1 day (Workshop and Group discussion)

Fee: £334 plus VAT (Funding is available)

Learn to become a more conscious communicator – someone who knows exactly what you want to say and understands the impact of your message. Broaden your awareness of others perspectives to enhance your ability to understand and influence.
Course Objectives:

• Identify the characteristics of ideal communicators;
• Adopt techniques for building rapport and achieving trust from your colleagues;
• Practice effective listening skills for positive results;
• Gain tips to detect language patterns between behavior and verbal messages;
• Identify common communication mistakes, conflicts and how to avoid them;
• Determine when to use direct and indirect messages appropriately.

Course Benefits:

• Learn to communicate with vision, clarity and purpose;
• Gain insight into your personal communication strengths and weaknesses;
• Develop the ability to be flexible in actions, thoughts and feelings to better handle situations;
• More effective and focused communication;
• Create a positive work environment.

Course features:

• Audiovisual resources to reinforce learning in an impactful manner
• Self assessment for insight into individual behavior and how you work with others
• Structured case study(ies) to apply learning in groups
• Role play to practice techniques and behaviors in a safe environment
• Simulation activities to help transfer learned skills and behavior to the working world

Who should attend: Owners, Managers and professionals seeking to improve their relationship management skills.
Duration: 1 day (Workshop and Group discussion)

Fee: £334 plus VAT (Funding is available)

When it is time to take charge you want leaders to be focused, efficient and productive, to be able to motivate and engage their team. Improve your people skills and you will be a better leader whether you are looking to be more effective with direct reports, peers or your boss.
Course Objectives:

• Communicate more effectively with internal and external customers at all levels;
• Assess behavior accurately so you will respond in the most effective way;
• Coach and motivate others for commitment and growth;
• Demonstrate awareness of how to increase trust and cultivate respect;
• Promote collaboration and teamwork;
• Resolve difficult people issues;
• Articulate your organization’s vision, purpose, and direction.

Course Benefits:

• Use effective strategies to deal with difficult interpersonal situations;
• Build credibility as a leader who is respected and trusted;
• Build an effective leadership team;
• Ensure a healthy workplace;
• Improve productivity and your bottom line through effective leaders.

Course features:

• Hands-on activities to engage participants in demonstrating skills;
• Structured case study(ies) to apply learning in groups;
• Self assessment for insight into individual behavior and how you work with others;
• Worksheets and exercises to enhance participation and learning

Who should attend: Business leaders, executives, directors and managers.
Duration: 1 day (Workshop and Group discussion)

Fee: £334 plus VAT (Funding is available)

Improving the skills of your staff can deliver real business benefits. Understanding how to implement and monitor the right training is vital to your business and you also need to consider the practical aspects of training in terms of the cost and time involved.
This guide sets out how you can introduce training in your business and the benefits of doing so. It explains how to decide what type of training might suit your business, how it can fit into your business strategy and how to measure its effectiveness. It also explains how to improve core employability skills.

Learning Objectives:

• Apply  benefits of improving your staff's skills to the business
• Assess types of training that best suit your business
• Identify factors which help improving your employees' core employability skills
• Identify training that fits into your business strategy

Course Benefits:

• The business benefits of improving your staff's skills
• Deciding what type of training will best suit your business
• Improving your employees' core employability skills
• How to fit training into your business strategy

Subject features:

• The business benefits of improving your staff's skills
• Deciding what type of training will best suit your business
• Improving your employees' core employability skills
• How to fit training into your business strategy
• Learn how a training can improve our teamwork, flexibility and productivity

Who should attend: Owners, Managers and professionals seeking to improve assertiveness.

Duration: 1 day (Workshop and Group Discussion)
Fee: £334 plus VAT (Funding is available)

Strong leadership and a sense of direction are hallmarks of almost all successful businesses.
People are motivated not only by personal gain but also by feeling part of the business and contributing to its goals. Therefore, if leaders engage effectively with their workforce to build commitment, employees are motivated to improve the quantity and quality of their output, which improves the business.

Good leaders motivate their staff using a variety of skills, learned through training and experience. You can develop these skills to get the same results.
This guide shows you how to lead and motivate your staff in order to improve business performance.

Subject features:

• The importance of leading and motivating
• Becoming an effective leader
• What motivates employees
• Using leadership to create a motivated workforce
• Team building
• Leading your staff through change
• Here's how leading and motivating staff has helped my business to grow

 

Who should attend: Owners, Managers and professionals seeking to improve assertiveness.

Duration: 1 day (Workshop and Group Discussion)

Fee: £334 plus VAT (Funding is available)

Exceptional communication is a key leadership skill. The ability to instil confidence, to handle people sensitively, to deal with pressured situations and strong personalities are all key to the way you influence and lead others, especially in times of change, uncertainty and conflict.
       

Programme content:

• Consideration of the world's greatest leaders and communications.
• The influence of body language and voice tone.
• Successful behaviours to model and those to avoid.
• Adapting your behaviour and leadership style.
• Traditional ways of structuring presentations and their fatal flaws.
• Preparation of short cuts and tools for starting and finishing a presentation.
• Creating impact using compelling language, figures of speech and visual aids.
• Negotiation - developing your strategy, predicting and planning your steps.
• Working through conflict to achieve commitment and resolution.
• Anticipating reactions and ways to respond.
• The games people play.
• Gaining the decision you want - and the tactics and techniques to achieve it.

Benefits to the individual:

• Understand how to engage your audience.
• Be confident, credible and influential in front of large groups.
• Be able to analyse the key components of a complex negotiation.
• Learn the skills to steer negotiations to successful outcomes.
• Be able to handle emotionally charged and pressurised situation.
• Learn how and when to adapt your leadership style.  

Who should attend: Owners, Managers and professionals seeking to improve assertiveness.

Duration: 1 day (Workshop and Group Discussion)

Fee: £334 plus VAT (Funding is available)

Coaching plays a central role in the development of a successful working relationship between a manager and their team. As such, it is a fundamental part of any manager's skill set.

This course provides a background to coaching, helps the learner understand what motivates their team members and looks at how the way in which they give feedback can affect motivation and performance.

Key Topics:

• Understand the importance of coaching in the context of their role as manager
• Apply effective coaching methods that will benefit both them and their team
• Understand what motivates them and those around them
• Choose the right motivational techniques for different individuals and situations
• Use feedback effectively to help individuals realise their potential
• Get positive results from both motivational and corrective feedback
• Plan and run successful group feedback sessions

Coaching:

• What is coaching?
• Why is coaching important?
• What makes a good coach?
• Should I adapt my coaching style for each person?

Motivation:

• What is motivation?
• What are the main theories of motivation?
• What motivates people?
• How can being an effective motivator help me?

Who should attend: Owners, Managers and professionals seeking to improve assertiveness.

Duration: 1 day (Workshop and Group Discussion)

Fee: £334 plus VAT (Funding is available)

The ability to cope with change is a basic requirement for many small businesses.
It's important that change should cause as little disruption to the business as possible. This means your staff should be prepared for it and not fear the consequences. If their concerns are ignored or mismanaged staff will feel vulnerable and less motivated, and the quality of their work may suffer.
Try to see change as an opportunity, rather than a threat. Because it requires more leadership, it's a chance for you to grow in the eyes of your employees. If you earn more respect it will increase their motivation to work for you.

This course covers 3 important reasons:

Why your staff must be informed?

How to inform them?

How to help staff adapt to change?

Whatever the nature of the change, leadership during this time is built on good communication. Therefore you should know how to:

• Eliminate uncertainty
• Be visible
• Match the mood to the message
• Delegate
• Ask questions and provide feedback.

Who should attend: Owners, Managers and professionals seeking to improve assertiveness.

Duration: 1 day (Workshop and Group Discussion)

Fee: £334 plus VAT (Funding is available)

Conflict in the workplace can have a negative effect on the day-to-day working of your business, or result in a large scale strike or other employment dispute. It can also affect the general health and wellbeing of your employees.
This course outlines how you can manage relationships in your business and minimise conflict between individuals, teams, and larger groups of employees.

Course covers:

• Spotting signs of conflict
• Causes of conflict
• Preventing conflict
• Conflict between groups and individuals
• Managing conflict between individuals
• Managing conflict between groups
• Formal complaints procedures

Who should attend: Owners, Managers and professionals seeking to improve assertiveness.

Duration: 1 day (Workshop and Group Discussion)

Fee: £334 plus VAT (Funding is available)

As a business owner or director, you need many different skills for your business to succeed.
You may be a first-class engineer, but unless you can sell your product, your business could fail. Likewise, you could be a wizard financier, but unless the people you employ are well managed, your business could collapse.
Running a successful business means being able to access many skills. As your business grows, the range and complexity of skills your business needs will grow too.
This course outlines the kind of skills that businesses need to function successfully and outlines the skills required by those heading a business, e.g. people management, leadership, team-building and strategy-setting. It will advise you on where to go to find help and training to ensure all these skills needs are met in your business.

Subject features:

• Introduction
• The core skills all businesses require
• Skills required by growing businesses
• Key skills for owners and directors: leadership
• Key skills for owners and directors: strategy
• Key skills for owners and directors: delegation
• Key skills for owners: building a management team
• Key skills for owners and directors: managing your team
• Skills and training for company directors
• Sources of leadership training
• How management training improved our business

Who should attend: Owners, Managers and professionals seeking to improve assertiveness.
Duration: 1 day (Workshop and Group Discussion)

Fee: £334 plus VAT (Funding is available)

It's essential to plan and tightly manage your business' financial performance. Creating a budgeting process is the most effective way to keep your business - and its finances - on track.

This course outlines the advantages of business planning and budgeting and explains how to go about this. It suggests action points to help you manage your business' financial position more effectively and ensure your plans are practical.

 

Subject features:

• Planning for business success
• What to include in your annual business plan
• Budgets and business planning
• Creating a budget
• Key steps in drawing up a budget
• What your budget should cover
• Use your budget to measure performance
• Review your budget regularly
• How budgeting and business planning help a business grows

 

Who should attend: Owners, Managers and professionals seeking to improve assertiveness.

Duration: 1 day (Workshop and Group Discussion)

Fee: £334 plus VAT (Funding is partly available)